Privacy Policy

Snapshot Serenade

1. Commitment to Privacy

Snapshot Serenade (“we”, “us”, “our”) is committed to protecting the privacy of individuals and managing personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information. A copy of the APPs is available from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

2. Collection of Personal Information

2.1 Definition

“Personal Information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

2.2 Types of Information Collected

We may collect the following types of Personal Information:

  • Full name;

  • Address;

  • Email address;

  • Telephone number;

  • Event or booking details;

  • Payment and billing information (excluding full credit card details, which are processed securely via third-party payment providers); and

  • Any other information you provide to us directly or indirectly through our website, forms, correspondence, or other communication channels.

2.3 Collection Methods

We may collect Personal Information through:

  • Online forms or submissions on our website;

  • Email, telephone, or written correspondence;

  • Social media interactions;

  • In-person discussions or interviews; and

  • Third parties, where information is lawfully provided to us.

We do not guarantee the privacy practices of websites or third-party services that are linked to or from our site.

3. Purpose of Collection

We collect, hold, use, and disclose Personal Information for the following purposes:

  • To provide and deliver our products and services;

  • To manage bookings, events, and payments;

  • To communicate with clients and respond to enquiries;

  • To send marketing materials, newsletters, or promotional offers (where consent has been provided);

  • To maintain internal business and administrative records; and

  • To comply with legal, regulatory, or contractual obligations.

We may use Personal Information for related secondary purposes that you would reasonably expect, or otherwise with your consent. You may opt out of marketing communications at any time by contacting us in writing.

4. Sensitive Information

“Sensitive Information” includes details about an individual’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, or health information.

We will only collect or use Sensitive Information:

  • For the primary purpose for which it was obtained;

  • For a directly related secondary purpose;

  • With your explicit consent; or

  • Where required or authorised by law.

5. Disclosure of Personal Information

We may disclose Personal Information to:

  • Employees, contractors, or service providers engaged in delivering our services (such as IT, marketing, payment, or data storage providers);

  • Third parties where you have consented to the disclosure; and

  • Government or regulatory authorities where required or authorised by law.

All third-party providers engaged by us are required to handle Personal Information in accordance with applicable privacy laws.

6. Security of Personal Information

We take reasonable steps to protect Personal Information from misuse, interference, loss, and unauthorised access, modification, or disclosure.

Personal Information is stored securely and accessible only by authorised personnel.
When Personal Information is no longer required, we will take reasonable steps to destroy or permanently de-identify it.
Client and booking records are generally retained for a minimum of seven (7) years.

7. Access and Correction

You may request access to the Personal Information we hold about you or request correction if it is inaccurate, incomplete, or out of date.

Requests for access or correction should be made in writing to the contact details below.
Snapshot Serenade will not charge a fee for processing an access request but may charge a reasonable administrative fee for providing copies of information.

We may require proof of identity before releasing any information.

8. Anonymity and Pseudonymity

Where practicable, you may interact with us anonymously or under a pseudonym. However, certain services (such as bookings and payments) require identifiable information to be processed correctly.

9. Overseas Disclosure

Snapshot Serenade does not routinely disclose Personal Information to overseas recipients.
If overseas disclosure becomes necessary (for example, where a third-party provider stores data offshore), we will take reasonable steps to ensure that any such party complies with the Australian Privacy Principles.

10. Cookies and Website Tracking

10.1 Use of Cookies

Our website uses cookies and similar technologies to enhance your browsing experience and improve our services. Cookies are small data files stored on your device that help recognise repeat visitors and understand how the website is used.

Cookies may collect information such as:

  • Your browser type and version;

  • Pages viewed and session duration;

  • Device type and operating system; and

  • IP address and approximate geographic location.

10.2 Analytics and Tracking

We use third-party analytics and advertising tools, including but not limited to:

  • Google Analytics;

  • Meta (Facebook) Pixel; and

  • Other similar tools.

These services help us understand website usage, improve user experience, and deliver targeted advertisements. The data collected by these third parties is governed by their respective privacy policies.
You can learn more about Google’s data practices at: https://policies.google.com/privacy.

10.3 Managing Cookies

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functionality of certain features on our website.

By continuing to use our website, you consent to our use of cookies and website tracking technologies as described in this policy.

11. Policy Updates

This Privacy Policy may be updated from time to time at our discretion. The latest version will always be available on our website.
Continued use of our services following any changes constitutes acceptance of the revised policy.

12. Complaints and Enquiries

If you have any queries or complaints regarding this Privacy Policy or the way we handle your Personal Information, please contact us using the details below:

Snapshot Serenade
📧 Email: sss.snapshotserenade@gmail.com
🌐 Website: snapshotserenade.com.au

We will acknowledge your enquiry or complaint promptly and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.